In Australia, more patients than ever turn to Google before booking an appointment. Whether you run a GP clinic, specialist centre, or allied health practice, online reviews can make or break your reputation.
Here’s why collecting Google reviews should be a priority for your healthcare business.
1. Patients Trust Online Reviews
Over 80% of Australians read online reviews before choosing a healthcare provider. Positive feedback reassures patients that your practice is professional, caring, and trustworthy.
Tip: Even a few recent 5-star reviews can set you apart from competitors who have none.
Google reviews are a major ranking factor for local search. When someone searches “doctor near me” or “physiotherapist in Brisbane,” practices with more positive reviews are more likely to appear at the top of the results.
Result: More visibility = more enquiries and bookings.
2. Improves Local SEO
3. Helps Patients Make Confident Decisions
Transparent feedback builds confidence. When patients see authentic reviews about your service, bedside manner, and facilities, they feel more comfortable booking their first appointment.
Example: A patient considering a skin check is more likely to choose your clinic if they see reviews praising your thorough, friendly care.
Reviews aren’t just for marketing—they’re also an opportunity to learn. Patient comments can highlight strengths to celebrate and areas for improvement.
Tip: Respond to reviews professionally to show you value every patient’s experience.
4. Encourages Valuable Feedback
5. Strengthens Your Online Reputation Over Time
The more reviews you collect, the more established your clinic appears. Even a small practice can look credible and well-regarded if you regularly gather fresh feedback.
Remember: It’s not about having hundreds of perfect scores—it’s about consistency and authenticity.
How to Get More Google Reviews
- Ask after appointments: A friendly request via SMS or email can be highly effective.
- Make it easy: Share a direct link to your Google review page.
- Train your team: Reception staff can remind patients to leave a review.
- Thank patients: Always express appreciation when someone takes the time to leave feedback.
Google reviews are one of the most cost-effective ways to build trust and attract new patients. If your practice isn’t proactively collecting them, you’re missing an opportunity to stand out.
Need help creating a simple review strategy? Contact us today to get started